FAQs
General
From the moment we receive your order, it takes 2-3 business days to craft your bracelet(s).The transportation timelines differ across various countries and regions, and for reference, please consult the content provided in the "Transportation Information".
Upon readiness for shipment, you'll receive an email containing a track and trace code. If you haven't received this code, kindly check your spam folder. Should you still not find it, contact us at gc@gcbracelet.com, and we'll assist you in tracking your order and updating you on its status.
Please ensure that we have the correct wrist size and delivery address to complete your order efficiently.
From the moment we receive your order, it takes 2-3 business days to craft your bracelet(s).The transportation timelines differ across various countries and regions, and for reference, please consult the content provided in the "Transportation Information".
Upon readiness for shipment, you'll receive an email containing a track and trace code. If you haven't received this code, kindly check your spam folder. Should you still not find it, contact us at gc@gcbracelet.com, and we'll assist you in tracking your order and updating you on its status.
Please ensure that we have the correct wrist size and delivery address to complete your order efficiently.
We will do our utmost to process and ship your order as soon as possible. Therefore, if you need to make any changes to your order, please immediately send an email to gc@gcbracelet.com. If we can process the changes in time before shipping, we will update your order! If you fail to process the changes in time, we offer a quick and convenient exchange or return service.
We will do our utmost to process and ship your order as soon as possible. Therefore, if you need to make any changes to your order, please immediately send an email to gc@gcbracelet.com. If we can process the changes in time before shipping, we will update your order! If you fail to process the changes in time, we offer a quick and convenient exchange or return service.
Our company headquarters is located in the UK.Products are produced and shipped from UK or China. Due to the unique nature of natural stones, we source materials globally for production! Since 2017, we have operated as a family business with 8 years of experience. Additionally, we place great emphasis on craftsmanship—each bracelet is handmade by our traditional artisans. We carefully select partners who share our values and prioritize product quality.
Our company headquarters is located in the UK.Products are produced and shipped from UK or China. Due to the unique nature of natural stones, we source materials globally for production! Since 2017, we have operated as a family business with 8 years of experience. Additionally, we place great emphasis on craftsmanship—each bracelet is handmade by our traditional artisans. We carefully select partners who share our values and prioritize product quality.
Sometimes yes, it depends on the bracelet itself, your specific vision for it, and our material availability. Generally, we can only customize products from our existing inventory. Please note that custom-designed bracelets may have adjusted pricing. Contact us at gc@gcbracelet.com with your design ideas, and we’ll provide you with a detailed proposal.
Sometimes yes, it depends on the bracelet itself, your specific vision for it, and our material availability. Generally, we can only customize products from our existing inventory. Please note that custom-designed bracelets may have adjusted pricing. Contact us at gc@gcbracelet.com with your design ideas, and we’ll provide you with a detailed proposal.
We recommend exercising caution when wearing the bracelet during certain activities, as prolonged wear may damage the gemstones and metal. The durability of gemstones varies—some are harder and more resilient, while others are softer and more prone to damage. For more details on proper bracelet care, please refer to our guide: How to Care for Your Jewelry.
We recommend exercising caution when wearing the bracelet during certain activities, as prolonged wear may damage the gemstones and metal. The durability of gemstones varies—some are harder and more resilient, while others are softer and more prone to damage. For more details on proper bracelet care, please refer to our guide: How to Care for Your Jewelry.
Reach out to us, and we can check if we have any small inventory left or assist you with finding a good alternative bracelet.
Reach out to us, and we can check if we have any small inventory left or assist you with finding a good alternative bracelet.
We try our best to make sure you don't have to pay additional import or customs taxes/duties but sometimes it is out of our control.
If you are charged additional taxes/duties, you are responsible for payment. Unfortunately, GC is unable to advise what taxes/duties charges may be applied to international shipments. We are not responsible for any taxes/duties applied to your package.
For more accurate information, we’d suggest getting in touch with your local customs office so you’re not surprised if there are any unexpected charges at your end.
If an order is refused, you are responsible for the shipping expenses and any additional duties, fees, customs, or taxes incurred in shipping.
We try our best to make sure you don't have to pay additional import or customs taxes/duties but sometimes it is out of our control.
If you are charged additional taxes/duties, you are responsible for payment. Unfortunately, GC is unable to advise what taxes/duties charges may be applied to international shipments. We are not responsible for any taxes/duties applied to your package.
For more accurate information, we’d suggest getting in touch with your local customs office so you’re not surprised if there are any unexpected charges at your end.
If an order is refused, you are responsible for the shipping expenses and any additional duties, fees, customs, or taxes incurred in shipping.
Wrist size measurement
No worries! If needed, you can email us at gc@gcbracelet.com for assistance. Alternatively, visit our guide at the bottom of the page: How to Measure Your Wrist Size.
No worries! If needed, you can email us at gc@gcbracelet.com for assistance. Alternatively, visit our guide at the bottom of the page: How to Measure Your Wrist Size.
Yes, absolutely! After noting your wrist size, you can add the remark 'loose fit.' Please remember to provide your actual wrist measurement—do not manually add extra inches or centimeters. This often results in a bracelet that’s too large and may disappoint you. So, if your wrist measures 7 inches and you prefer a loose fit, simply submit: '7 inches, note: loose fit.'
Yes, absolutely! After noting your wrist size, you can add the remark 'loose fit.' Please remember to provide your actual wrist measurement—do not manually add extra inches or centimeters. This often results in a bracelet that’s too large and may disappoint you. So, if your wrist measures 7 inches and you prefer a loose fit, simply submit: '7 inches, note: loose fit.'
If you're unsure, don't worry—we include extra loose beads and matching stringing accessories with your order, so you can easily adjust the bracelet if it's too big or too small.
Plus, if you need help, we offer free resizing for first-time customers within 30 days of delivery—just contact us.
For returning customers who've ordered from GC before, simply email us at gc@gcbracelet.com, and we'll quickly retrieve their wrist size for a perfect fit.
If you're unsure, don't worry—we include extra loose beads and matching stringing accessories with your order, so you can easily adjust the bracelet if it's too big or too small.
Plus, if you need help, we offer free resizing for first-time customers within 30 days of delivery—just contact us.
For returning customers who've ordered from GC before, simply email us at gc@gcbracelet.com, and we'll quickly retrieve their wrist size for a perfect fit.
At GC, we are dedicated to crafting bracelets that fit your wrist perfectly.
Tailored for Every Wrist:
Our wrist measurement service ensures each bracelet is customized for your unique size, offering a secure and comfortable fit—unlike standard lengths that may feel too loose or tight.
Natural Variations in Bead Sizing:
Every bracelet is meticulously handcrafted with high-quality natural beads, which may have slight size variations due to their organic origin and artisanal production. For example, a 4mm bead could measure between 3.9mm and 4.1mm. These subtle differences may slightly affect the bracelet’s total length.
Design Uniqueness:
The combination of bead sizes and designs influences the bracelet’s final length. Even with identical bead dimensions, a bracelet made with larger beads will differ in length from one made with smaller beads.
At GC, we are dedicated to crafting bracelets that fit your wrist perfectly.
Tailored for Every Wrist:
Our wrist measurement service ensures each bracelet is customized for your unique size, offering a secure and comfortable fit—unlike standard lengths that may feel too loose or tight.
Natural Variations in Bead Sizing:
Every bracelet is meticulously handcrafted with high-quality natural beads, which may have slight size variations due to their organic origin and artisanal production. For example, a 4mm bead could measure between 3.9mm and 4.1mm. These subtle differences may slightly affect the bracelet’s total length.
Design Uniqueness:
The combination of bead sizes and designs influences the bracelet’s final length. Even with identical bead dimensions, a bracelet made with larger beads will differ in length from one made with smaller beads.
Transportation
Custom bracelets take just 2-3 business days to craft—as long as you provide your wrist size and a valid shipping address. Once ready, we prioritize dispatch.
Delivery times vary by location. For details, please refer to the "Transportation Information" section at the bottom of the webpage.
Custom bracelets take just 2-3 business days to craft—as long as you provide your wrist size and a valid shipping address. Once ready, we prioritize dispatch.
Delivery times vary by location. For details, please refer to the "Transportation Information" section at the bottom of the webpage.
Since some packages are shipped internationally, tracking updates may only become visible after the parcel is in transit, cleared by local customs, and released for delivery. This process typically takes 3-5 business days. If your order is still within the estimated delivery window, we appreciate your patience! Once completed and your local courier scans the package, you'll be able to see tracking updates.
If your order hasn't updated for an extended period and is already overdue, you may contact us or the courier service for assistance.
Since some packages are shipped internationally, tracking updates may only become visible after the parcel is in transit, cleared by local customs, and released for delivery. This process typically takes 3-5 business days. If your order is still within the estimated delivery window, we appreciate your patience! Once completed and your local courier scans the package, you'll be able to see tracking updates.
If your order hasn't updated for an extended period and is already overdue, you may contact us or the courier service for assistance.
Once dispatched, the shipping address cannot be modified during transit—we sincerely regret this inconvenience. That’s why we always emphasize confirming your address accuracy beforehand.
Once dispatched, the shipping address cannot be modified during transit—we sincerely regret this inconvenience. That’s why we always emphasize confirming your address accuracy beforehand.
Please check the following:
✓ Verify your shipping address is correct
✓ Check with neighbors/family (they may have accepted it for you)
✓ Look around delivery areas (mailbox/porch/etc.)
✓ Check for any attempted delivery notices
If you still can't locate your package, please contact us at: gc@gcbracelet.com
Please check the following:
✓ Verify your shipping address is correct
✓ Check with neighbors/family (they may have accepted it for you)
✓ Look around delivery areas (mailbox/porch/etc.)
✓ Check for any attempted delivery notices
If you still can't locate your package, please contact us at: gc@gcbracelet.com
Return/Adjust Size/Exchange/Reject
Replacing the bracelet for the first time is simple and free.You have 30 days (from the date of receipt) to return your bracelet for an exchange. The bracelet must be unworn with all tags intact. Once we receive your return, we’ll process your exchange free of charge and notify you immediately.
Please note:
Any applicable customs duties or additional courier charges will be the customer’s responsibility.
We’re proud to offer free returns & resizing to ensure your perfect fit.
Need exchange assistance? Email us at: gc@gcbracelet.com
Replacing the bracelet for the first time is simple and free.You have 30 days (from the date of receipt) to return your bracelet for an exchange. The bracelet must be unworn with all tags intact. Once we receive your return, we’ll process your exchange free of charge and notify you immediately.
Please note:
Any applicable customs duties or additional courier charges will be the customer’s responsibility.
We’re proud to offer free returns & resizing to ensure your perfect fit.
Need exchange assistance? Email us at: gc@gcbracelet.com
We include extra beads and matching accessories with your order, allowing you to easily resize the bracelet if it's too large or small.
For first-time customers, we also offer complimentary resizing service—simply contact us within 30 days of delivery, and we’ll handle the adjustments for you at no cost.
We include extra beads and matching accessories with your order, allowing you to easily resize the bracelet if it's too large or small.
For first-time customers, we also offer complimentary resizing service—simply contact us within 30 days of delivery, and we’ll handle the adjustments for you at no cost.
Free first return.Although our bracelets are handcrafted, we want to ensure your complete satisfaction with every purchase.All bracelets purchased from www.gcbracelet.com come with our "30-Day Satisfaction Guarantee". You have 30 calendar days (from the delivery date) to initiate a return. Returns cannot be processed after this period.
Return Conditions:
✓ Must be in original condition
✓ No signs of wear
✓ All tags attached
We're proud to offer free return shipping. Please note: Any applicable customs duties or additional courier charges will be the customer's responsibility.
Once we receive your return, we'll process your full refund immediately.
Need assistance? Email us at: gc@gcbracelet.com.
Free first return.Although our bracelets are handcrafted, we want to ensure your complete satisfaction with every purchase.All bracelets purchased from www.gcbracelet.com come with our "30-Day Satisfaction Guarantee". You have 30 calendar days (from the delivery date) to initiate a return. Returns cannot be processed after this period.
Return Conditions:
✓ Must be in original condition
✓ No signs of wear
✓ All tags attached
We're proud to offer free return shipping. Please note: Any applicable customs duties or additional courier charges will be the customer's responsibility.
Once we receive your return, we'll process your full refund immediately.
Need assistance? Email us at: gc@gcbracelet.com.
If you refuse delivery of the package:
• You will be responsible for all shipping costs and any additional customs duties/fees incurred during transit.
• Payment for these charges must be completed before the package is released for delivery.
• No refund will be issued for refused packages.
While we always strive for your complete satisfaction, we kindly advise against this action to avoid unnecessary charges.
If you refuse delivery of the package:
• You will be responsible for all shipping costs and any additional customs duties/fees incurred during transit.
• Payment for these charges must be completed before the package is released for delivery.
• No refund will be issued for refused packages.
While we always strive for your complete satisfaction, we kindly advise against this action to avoid unnecessary charges.